As we are all aware Covid-19 is causing unprecedented disruption across the globe.It’s hard to navigate the unknown, but it goes without saying that the safety of our customers, employees and local communities is paramount so our logistics facilities have taken steps to ensure that extrahygiene and cleanliness standards are adhered to.
Unfortunately our London based repair centre has been forced to close so we cannot currently process any repairs. Please note that if you do choose to send a watch in for repair it will not be processed until it reopens and we do not currently know when that will be.
We are however currently operating a normal shipping and returns timeline but if you have any concerns then please email support@larssonjennings.com for the most up to date information.
--
INTERNATIONAL 2 YEAR WARRANTY - AS STANDARD
The Larsson & Jennings 2 year international warranty covers any watch, strap or jewellery for manufacturing and mechanical defects not caused by wear and tear, plus battery degradation.
Please retain your confirmation email to serve as proof of purchase. In the event that a product is returned and adheres to this warranty a repair will be carried out or replacement product will be issued. If no replacement is available the customer may choose a product of the same value as their replacement but no cash refund will be made after 21 days of purchase. Our standard 2 year warranty does not cover the following: - Damages, and/or malfunctioning of the watch/strap/jewellery after the terms of warranty. - Damages, and/or malfunctioning of the watch/strap/jewellery, caused by unauthorised persons or its representatives. - Damages to the case, crystal glass, strap or buckle. - Changing the battery or having the watch opened by a third party will void your warranty. - Postage, insurance and other non-repair expenses are excluded from warranty.
ACTIVATE YOUR WARRANTY
Activate your warranty today and we will keep all your details for easy claims in the future.
If you received a Jilly watch fromthe Jilly Boxthen please email support@larssonjennings.com with your name and email address and we will activate your warranty for you!
EXTENDED LIFE TIME WARRANTY
Includes cover from our standard 2 year warranty plus; - Extends the cover to life-time as long as you own the watch/strap/jewellery - Unlimited warranty claims - Warranty cannot be transferred - If we are unable to fix the watch/strap/jewellery within an economical repair we will replace it to the value of a current day like for like style
EXTENDED ACCIDENTAL WARRANTY
Includes cover from our standard 2 year warranty plus; - Includes repair to the glass - Includes repair to the strap - Does not include repair to the watch case - Permits 1 claim within the 2 year cover
The trade mark LARSSON & JENNINGS is registered in many countries of the world. Any unauthorised use of this trade mark constitutes trade mark infringement, and action will be taken against any infringer. All products on this site are guaranteed for five years from the date of purchase under the following conditions.
